Primary Care Support England
Looking for access to your health record?

⛔️ You can't get copies of your health records using WhatDoTheyKnow – find out why.
💁 How to access your health records

You'll be able to find contact details for the team that deals with this on the organisation's website – this is usually a Health Records or Data Protection team. If you need help, the Information Commissioner's Office have some helpful guidance. Request for information held by Primary Care Support England should be made directly to NHS England.


Primary Care Support England provides administrative and support services for primary care on behalf of NHS England. Primary Care Support England appears to be a name used by Capita PLC for the part of their organisation undertaking the NHS England contract.


Primary Care Support England provides support to GPs, Dentists, Opticians and Pharmacists, and to NHS England, including managing lists of those qualified and permitted to practice in primary care; the organisation also has a role in relation to the management of medical records.


Following our listing of Primary Care Support England on our website NHS England changed its mind, they have told us that them directing people to request information from Primary Care Support England directly was an error, and that requests for information held by Primary Care Support England (Capita PLC) will now be dealt with by NHS England.


In light of this welcome change of heart, which may, or may not, be connected with our actions, we have prevented further requests from being made directly to Primary Care Support England via our service.


We note that at the time of writing Primary Care Support England's advice to those wishing to make Freedom of Information requests (Archived) inexplicably states: "More information about the Freedom of Information Act 2000, and the information made available to the public by the Ministry of Defence, can be found on the MOD pages on the GOV.UK website."


If you are experiencing problems obtaining information held by Primary Care Support England and would like us to re-enable direct requests, do contact us.