questionText: To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time spent on hold to the Universal Credit helpline was in the last year.
answerText: The table below shows the Average Time to Answer and the Average Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling Universal Credit for each of the last twelve complete reporting months. Month / YearDirectorateAverage T...
heading: Universal Credit: Telephone Services