questionText: To ask the Chancellor of the Exchequer, what steps HMRC is taking to improve the responsiveness and consistency of its telephone customer service.
answerText: Improving day-to-day performance is a key priority for HMRC. HMRC are investing in new technology to improve their telephony services. Last year, they launched procurement for a new Contact Centre as a Service (CCaaS) platform which will significantly enh...
heading: Revenue and Customs: Telephone Services