questionText: To ask the Secretary of State for Work and Pensions, what steps his Department is taking to make it easier for people who cannot use the telephone to communicate changes in their circumstances online.
answerText: We understand that not everyone can use the telephone to communicate with us and we are committed to making our services more accessible, inclusive and responsive to customer needs.We already offer alternative channels for several services. We’ve successf...
heading: Department for Work and Pensions: Internet