questionText: To ask the Secretary of State for Transport, what assessment she has made of the impact of the (a) use of postal communication and (b) lack of digital alternatives at the Driver and Vehicle Licensing Agency on service users.
answerText: The large majority of the Driver and Vehicle Licensing Agency (DVLA)’s services are available digitally.To reduce the use of postal communications, the DVLA has introduced digital reminders alongside existing options for both vehicle excise duty and drive...
heading: Driver and Vehicle Licensing Agency: Communication