questionText: To ask the Chancellor of the Exchequer, what recent estimate she has made of the of the average customer response times at HM Revenue & Customs.
answerText: HMRC regularly publishes its performance on GOV.UK https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates Improving day-to-day performance is a key priority for HMRC. 
heading: Revenue and Customs: Standards