questionText: To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help ensure that compensation arrangements for prolonged power outages are (a) fair, (b) transparent and (c) reflect the impact on affected households i
answerText: All customers are entitled to compensation if distribution companies fail to meet Ofgem’s Quality-of-Service Guaranteed Standards. Ofgem clearly outlines the eligibility criteria for compensation on its website and will take action if companies do not mee...
heading: Power Failures: Compensation