questionText: To ask the Secretary of State for Business and Trade, whether he has made an assessment of levels of customer satisfaction with Royal Mail’s parcel (a) management and (b) delivery.
answerText: Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. T...
heading: Royal Mail: Standards