questionText: To ask the Chancellor of the Exchequer, what guidance her Department has issued for banks on reporting customer account closures while complaints remain unresolved by the Financial Ombudsman Service.
answerText: In June 2025, the Government legislated to introduce stronger protections for customers in cases of bank account closure. The measures we have introduced extend the minimum notice period of termination from two months to 90 days and place a new requiremen...
heading: Bank Services: Closures