questionText: To ask the Secretary of State for Environment, Food and Rural Affairs, what statutory guidance his Department issues to water companies on issuing compensation to customers in cases where the minimum standards of service required under The Water Supply an
answerText: The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 are often referred to as the Guaranteed Standards Scheme (GSS). The GSS establishes baseline expectations for customer service and corresponding payments to be made to af...
heading: Water Supply and Sewage: Compensation