questionText: To ask the Secretary of State for Transport, pursuant to the Answer of 27 November 2024 to Question 15335 on High Speed 2 Line: Complaints, how HS2 Ltd differentiates between enquiries and complaints; and how enquiries are escalated to complaints.
answerText: There is a dedicated HS2 Helpdesk which is available 24 hours a day, every day of the year, to help with any questions or concerns anyone may have about HS2 or work being carried out. It is available via freephone, email, minicom and through the HS2 websi...
heading: High Speed 2 Line: Complaints