questionText: To ask the Secretary of State for Justice, what performance monitoring is in place to monitor how many calls are unanswered in County Courts when individuals are trying to book a public counter appointment.
answerText: HM Courts &amp; Tribunals Service (HMCTS) does have management information that includes data on telephony performance, such as volumes of answered and unanswered calls. This information does not specifically detail metrics related to unanswered calls for...
heading: County Courts: Telephone Services