questionText: To ask the Secretary of State for Business and Trade, what recent assessment his Department has made of (a) adequacy of the (i) performance and (ii) outcomes of Royal Mail’s Optimised Delivery Model trials and (b) whether these trials demonstrate that the
answerText: Operational implementation of the reforms to the Universal Service Obligation are a matter for Royal Mail’s management working with its workers and unions. The government does not have a role in the operational decisions of the business. Ofcom is responsi...
heading: Postal Services: Universal Service Obligation