questionText: To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of (a) allowing people that are moving from legacy benefits to Universal Credit to use a countersignature as proof of ID and (b) opening Job Centres
answerText: Countersignatures or vouching can be used to verify an identity as an exception where the customer does not have any other method to prove who they are. This method is more time consuming for both the customer and agent and we have found that the majority...
heading: Universal Credit