questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times to the Child Maintenance Service; and if she will make an assessment of the adequacy of call handling times by that service.
answerText: CMS are committed to delivering the best possible service to all customers within our growing caseload, though fully recognise that call waiting times are sometimes longer than we would like. To address this, we are working to improve the efficiency of ou...
heading: Child Maintenance Service: Telephone Services