questionText: To ask the Secretary of State for Work and Pensions, what performance metrics his Department uses to monitor whether Universal Credit agent responses to online journal messages are (a) accessible and (b) compliant with Departmental guidance for claimants 
answerText: There is no performance metric to monitor accessibility within the Department. However, all staff complete mandatory training on the Public Sector Equality Duty, and a wide range of support is available—including instructions, guides, and awareness sessio...
heading: Universal Credit: Learning Disability and Mental Illness