questionText: To ask the Secretary of State for Justice, what the (a) average and (b) target response time is from submitting an online complaint to HM Courts and Tribunal Service.
answerText: In the period July 2023 – December 2023 the average response time for complaints submitted online was 20.3 working days.HM Courts and Tribunal Service (HMCTS) acknowledges the complaint on receipt and our aim is to respond within 10 working days.All parts...
heading: HM Courts and Tribunals Service: Complaints