questionText: To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of communications ombudsman processes on consumer confidence in dispute resolution services.
answerText: The Government has not undertaken any recent assessment of the Communications Ombudsman and has no plans to do so. It is Ofcom’s duty under the Communications Act 2003 to approve and review Alternative Dispute Resolution (ADR) schemes for UK communication...
heading: Communications Ombudsman: Standards