questionText: To ask the Secretary of State for Business and Trade, if she will take steps to help strengthen (a) the quality of service targets in the universal service obligation and (b) the effectiveness of Ofcom's enforcement of those targets by Royal Mail.
answerText: It is for Ofcom, as the independent regulator, to monitor and enforce Royal Mail’s delivery of the universal service obligation. The Government does not have a role in Ofcom’s regulatory decisions. Ofcom fined Royal Mail £5.6m for failing to meet its obli...
heading: Universal Service Obligation