questionText: To ask the Secretary of State for Business and Trade, what steps the Government is taking to help ensure that proposed changes to the Universal Service Obligation are implemented in a way that maintains service quality for customers and engages with posta
answerText: On 10 July this year, Ofcom announced its decision to make changes to the universal postal service obligation. Implementation of those changes are for Royal Mail’s management and the new owner in consultation with its unions. The government is aware that ...
heading: Postal Services: Universal Service Obligation