questionText: To ask the Chancellor of the Exchequer, what steps her Department is taking to help ensure that the Financial Conduct Authority responds in full to complainants against companies it has given permits to operate.
answerText: The FCA does not generally have a role in relation to managing or intervening with individual complaints between the firms it regulates and their customers. Under the independent Financial Conduct Authority’s (FCA’s) Dispute Resolution Rules, firms that a...
heading: Financial Conduct Authority: Complaints