questionText: To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the effectiveness of (a) oral and (b) written communication with Universal Credit claimants at explaining how to request a lower rate of deductions from Universal C
answerText: We are regularly reviewing and improving the UC service and have recently updated our overpayment notifications to more clearly explain how to get in touch if deductions are too much.In addition, there are standing messages available in the Universal Cred...
heading: Universal Credit: Deductions