questionText: To ask the Secretary of State for Business and Trade, whether they have made an assessment of the potential merits of expanding Ofcom’s remit to delivery companies, including mandatory reporting of complaints and delivery metrics.
answerText: Ministers have been clear that some delivery companies need to do more to meet the rightful expectations of customers.Ofcom is responsible for regulation of the postal services sector and requires that all postal operators must establish, make available, ...
heading: Delivery Services: Ofcom