questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) reduce waiting times on her Department's helplines and (b) prevent calls from being cut off after long waiting periods.
answerText: (a) Reduce waiting times on Department's helplinesDWP reviews forecasted telephony demand and plans resourcing accordingly to keep wait times down. Wait time performance is frequently reviewed and where DWP’s telephony is delivered by an outsourced provid...
heading: Department for Work and Pensions: Telephone Services