questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that Disability Assessors who conduct assessments on the telephone are trained to appropriately interact with people who find phone calls difficult or stres
answerText: The Department for Work and Pensions (DWP) understands that attending an assessment can be a stressful experience for some claimants. That is why we prioritise using existing paper-based evidence to determine benefit entitlement wherever possible. As part...
heading: Social Security Benefits: Disability