questionText: To ask the Secretary of State for Work and Pensions, on how many occasions DWP staff have failed to call Universal Credit customers or their appointees at the agreed appointment time in each month of the last 12 months.
answerText: The Department for Work and Pensions does not hold the requested information centrally, and to provide it would incur disproportionate cost.
heading: Department for Work and Pensions: Telephone Services