questionText: To ask the Secretary of State for Energy Security and Net Zero, what her Department's policy is on (a) British Gas and (b) other energy providers reducing direct debit payments when customers' accounts are in credit; and what information her Department ho
answerText: As the independent regulator, Ofgem requires British Gas and other energy providers to refund a domestic customer’s credit balance promptly unless they have reasonable grounds not to, which must be explained to the customer. Customers may also review the ...
heading: Energy: Billing