questionText: To ask the Secretary of State for Work and Pensions, what information his Department holds on the number of complaints received by (a) Capita and (b) other external assessors for Personal Independence Payment applications in each of the last five years.
answerText: The department manages the PIP contracts robustly and has a full set of service level agreements setting out our expectations for service delivery.It is important for providers to have their own complaints process to deal with dissatisfaction about the se...
heading: Personal Independence Payment: Medical Examinations