questionText: To ask the Secretary of State for Work and Pensions, if her Department will provide guidance to customer service teams to ensure that written responses are available upon request.
answerText: Customers can contact DWP by telephone or post, face to face and via digital channels. DWP continues to develop services that are easy to find and navigate, ensuring that the people feel confident and protected when they are relying on us. The department ...
heading: Department for Work and Pensions: Correspondence