questionText: To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce waiting times for recipients of Personal Independence Payment to speak to an advisor over the telephone.
answerText: Prior to January 2025, wait times on the Personal Independence Payment (PIP) enquiry lines were stable and consistent. During November the average wait time for customers making an enquiry about their new claim was less than 7 minutes, and for customers m...
heading: Personal Independence Payment: Telephone Services