questionText: To ask the Secretary of State for Business and Trade, whether he is having discussions with Royal Mail on (a) instances of repeat error charges and (b) the effectiveness of its complaints processes, in the context of the universal service obligation.
answerText: Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. However operational issues such as error charges and complaints procedures are a matter for Royal Mail as an independent busines...
heading: Royal Mail: Universal Service Obligation