questionText: To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the adequacy of consumer redress mechanisms for when installers do not engage with households following defective insulation installations.
answerText: The consumer can escalate issues to the installer’s certification body, and TrustMark provide access to a Dispute Resolution Ombudsman. All measures installed under our current schemes have a guarantee against which a claim can be made. The Government rec...
heading: Insulation: Repairs and Maintenance