questionText: To ask the Secretary of State for Business and Trade, what steps his Department is taking to encourage businesses to promote customer contact by providing (a) phone numbers (b) email addresses (c) live chat for customers and (d) multiple contact options.
answerText: The Government expects all businesses to treat their consumers fairly. Businesses are required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to provide contact information in a clear and comprehensible ma...
heading: Business: Consumers