questionText: To ask the Secretary of State for Transport, what assessment her Department has made of the (a) accessibility and (b) ease of use of the delay repay systems used by each rail operator.
answerText: My Department conducts a bi-annual delay repay compensation survey which includes questions about accessibility and the ease of use of the system. The next survey is taking place this year and the results will be published in due course.
heading: Railways: Compensation