questionText: To ask the Chancellor of the Exchequer, whether his Department consulted relevant stakeholders on the closure of HMRC's self-assessment helpline between 12 June and 4 September 2023 prior to the announcement of that closure; and whether he has made an ass
answerText: The summer quarter is the quietest for Self-Assessment (SA) queries. HMRC piloted the temporary and time-limited closure of the SA helpline so that c.350 advisers could be moved to other work, including clearing post items, which experience heavier demand...
heading: Revenue and Customs: Telephone Services