questionText: To ask the Chancellor of the Exchequer, if HMRC will publish the value-for-money assessments underpinning its use of Managed Service Providers for customer contact services.
answerText: HMRC’s use of Managed Service Providers (MSPs) is not primarily driven by cost savings. HMRC uses MSPs to support the delivery of flexible and reliable customer service for taxpayers. All HMRC activity is assessed for value for money using standard Civil ...
heading: Revenue and Customs: Managed Service Companies