questionText: To ask the Secretary of State for Education, what mechanisms exist to provide an independent review of decisions by the Student Loans Company to recover alleged outstanding loan balances arising from administrative errors by public bodies; and whether she has assessed the adequacy of those mechanisms in cases where borrowers were previously informed that their accounts had been settled.
answerText: In instances where the Student Loan Company’s (SLC) internal appeals and complaints process has been exhausted, borrowers may appeal to the Independent Assessors (IA). IAs are appointed by ministers to review any appeals and complaints made against the SL...
heading: Student Loans Company: Reviews