questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve access to digital services for claimants who are unable to use online platforms for Universal Credit applications and management.
answerText: Universal Credit is a digital-first service and our digital approach enables proactive communication with customers, including tailored prompts and support through their account, alongside personalised assistance from Work Coaches who can signpost to wide...
heading: Universal Credit: Digital Technology