questionText: To ask the Secretary of State for Work and Pensions, what steps he is taking to improve training for Child Maintenance Service call handlers on (a) vulnerable people and (b) victims of domestic abuse.
answerText: The Department for Work and Pensions and the Child Maintenance Service (CMS) take the support of vulnerable customers, including victims and survivors of domestic abuse, extremely seriously.All CMS Caseworkers receive comprehensive technical training, inc...
heading: Child Maintenance Service: Telephone Services