questionText: To ask the Secretary of State for Work and Pensions, what assessment she has made of the impact of her Department’s Service Modernisation Programme in (a) encouraging more people to apply for pension credit and (b) improving the customer service experience when applying for pension credit.
answerText: The modernisation of Retirement Services, which includes Pension Credit, forms a key part of DWP’s Service Modernisation Programme. An objective of the team is to understand how the application process should operate in the future and understand the oppor...
heading: Pension Credit