questionText: To ask the Chancellor of the Exchequer, what assessment he has made of the adequacy of HMRC's (a) strategy for making and (b) capacity to make reasonable adjustments for service users with disabilities.
answerText: HMRC’s Charter and Principles of support sets out the approach to providing access to its services, including providing reasonable adjustments to customers. The Charter Annual report outlines HMRC’s progress in meeting the Charter. Additional HMRC guidanc...
heading: Revenue and Customs: Disability