questionText: To ask the Secretary of State for Business and Trade, what assessment her Department has made of the potential impact of a reduction in the hours of Royal Mail callers officers on levels of (a) service quality and (b) customer satisfaction.
answerText: Decisions on the operating hours of Royal Mail’s customer service points are an operational matter for the business. The Government does not have a role in Royal Mail's operational or commercial decisions.
heading: Post Office: Standards