questionText: To ask the Secretary of State for Work and Pensions, what steps his Department is taking to modernise communications with the public and claimants, including increased use of email correspondence.
answerText: The Department is modernising communications with the public and claimants as part of its wider digital-first strategy, while ensuring that support remains available for those who need non-digital channels. We are moving towards the digitisation of notifi...
heading: Department for Work and Pensions: Communication