questionText: To ask the Secretary of State for Business and Trade, whether they have made an assessment of the potential merits of making couriers jointly liable with retailers for (a) losses, (b) delays and (c) mis-deliveries.
answerText: The department has not made any such assessment as we believe current liability provisions are clear. When a consumer purchases a product, the contract is with the seller, not the delivery company. Under the Consumer Rights Act 2015, the seller is respons...
heading: Delivery Services: Standards