questionText: To ask the Minister for the Cabinet Office, whether his Department holds data relating to (a) average hold time when calling Capita customer services regarding Civil Service Pensions and (b) number of callers who end their calls while waiting on hold.
answerText: The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension ...
heading: Civil Servants: Workplace Pensions