questionText: To ask the Secretary of State for Energy Security and Net Zero, whether he has had discussions with Ofgem on guidance to energy companies on the maximum credit they can hold of their customers' funds before reducing the direct debt or offering a refund.
answerText: Ministers have discussed with Ofgem the need to drive higher standards of service for energy customers. Ofgem requires suppliers to ensure that payments are set to avoid building up excessive credit balances, including taking regular meter readings. Exces...
heading: Energy: Billing