questionText: To ask the Chancellor of the Exchequer, what are the HMRC Customer Service Group outputs – Baseline Plan, as of 12 February 2026, for each month from April 2026 to March 2027 for the Customer Service Group, excluding Debt Management, for (a) FTE Total (Pa
answerText: Improving day-to-day performance and the customer experience is a key priority for HMRC.HMRC expects to continue to use a range of resourcing models, alongside the use of MSPs, to meet variable customer demand.HMRC is currently in an initial approximately...
heading: Revenue and Customs: Staff