questionText: To ask the Secretary of State for Justice, what the average processing time is for defendant applications and submissions compared to claimant applications within the Money Claim Online (MCOL) system; and what steps His Majesty's Courts and Tribunals Service (HMCTS) is taking to ensure parity of timelines and administrative scrutiny for both claimant and defendant filings.
answerText: Money Claim Online (MCOL) is an online service that enables claimants to issue claims, to request judgment and to request a warrant of control. It does not provide an end-to-end online journey, and some actions must be undertaken using paper-based process...
heading: Small Claims: Standards