questionText: To ask the Chancellor of the Exchequer, (a) what the current average processing time is for HMRC overpayment relief claims; and (b) what steps her Department are taking to reduce times in processing those claims.
answerText: HMRC recognises that payments to customers are important, therefore claims are processed as priority post. HMRC aims to process 80% of priority post received within 15 working days. Customer correspondence performance is reported monthly and quarterly thr...
heading: Taxation: Overpayments