questionText: To ask the Secretary of State for Environment, Food and Rural Affairs, what discussions she has had with utility companies on directing customers to online information during service disruptions; and what steps she will take to ensure that essential information is provided through communication channels which remain functional during emergencies.
answerText: The Security and Emergency Measures Direction 2022 (SEMD) requires water companies to ensure continuation of their water distribution functions during an emergency. SEMD includes a legal requirement for companies to have “appropriate emergency communicati...
heading: Utilities: Emergencies