questionText: To ask the Secretary of State for the Home Department, what his Department's policy is on informing applicants if the time taken to process their application is longer than the published service standard as a result of technical issues.
answerText: Where there is a technical issue which prevents caseworkers from taking action on a case, the department will seek to address these as quickly as possible and resolve these so the case can be completed within its service standard. Where the technical issu...
heading: Home Office: ICT