questionText: To ask the Chancellor of the Exchequer, whether callers to HMRC are advised whether the person they are speaking to is employed by HMRC or a Managed Service Provider.
answerText: The current staff provided by Managed Service Providers (MSPs) represent additional capacity in 2025/26. HMRC staff will not be made redundant as a result of this initiative. Other Government Departments (OGDs) already use MSP contracts to provide additio...
heading: Revenue and Customs: Managed Service Companies