questionText: To ask the Chancellor of the Exchequer, what steps she is taking to inform hon. Members of changes to staffing models in HMRC customer services, and if she will make a statement.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Staff