questionText: To ask the Secretary of State for Work and Pensions, in each of the last 5 years, a) how many complaints have been made to his Department, b) how many of those complaints have been referred to the Independent Case Examiner, and c) how many of those referrals have resulted in payments or additional payments being made to the complainant.
answerText: a) The Department publishes a quarterly series of Official Statistics including DWP complaints received, closed and upheld by each business area, and categorisation of the reason for complaint:DWP Complaints Statistics to September 2025 - GOV.UKThe number...
heading: Department for Work and Pensions: Complaints