questionText: To ask the Secretary of State for Business and Trade, what assessment his Department has made of recent trends in Royal Mail’s postal service deliveries times; and what steps the Government is taking to ensure that customers receive a reliable and timely service.
answerText: It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards, and to decide how to use its powers to investigate and take enforcement action. In December 2024, following its investigation of Royal Mai...
heading: Postal Services