questionText: To ask the Chancellor of the Exchequer, what steps HM Revenue and Customs is taking to ensure that people unable to use digital services can continue to manage tax affairs by telephone, post and face-to-face support.
answerText: Improving day-to-day performance is a key priority for HMRC. HMRC is not able to provide the average time taken to respond to written correspondence from individual taxpayers in the last year as providing this information would exceed the cost threshold f...
heading: Taxation: Digital Technology