questionText: To ask the Chancellor of the Exchequer, what the average wait time is for calls to be answered by HMRC; and what steps her Department is taking to reduce this.
answerText: HMRC telephony performance data, including the average speed of answering a customer’s call, is published on a monthly basis and can be accessed at:https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2024-to-2025 HMRC...
heading: Revenue and Customs: Telephone Services