questionText: To ask the Chancellor of the Exchequer, on how many occasions were calls to HMRC ended before the caller was connected, during January (a) 2022, (b) 2023, (c) 2024 and (d) 2025.
answerText: Every year, HMRC answers millions of calls. HMRC has published monthly telephony performance data which covers the requested time period. It can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports This data includes i...
heading: Revenue and Customs: Telephone Services