questionText: To ask the Chancellor of the Exchequer, what the projected cost of the Managed Service Provider model is, including contract management and oversight costs; and whether that cost has been benchmarked against (a) recruiting and training permanent HMRC staff and (b) the use of temporary and surge staffing.
answerText: Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...
heading: Revenue and Customs: Managed Service Companies