questionText: To ask the Secretary of State for Business and Trade, what assessment he has made of the impact of automated customer service systems, including chatbots and AI-based systems, on consumers’ ability to exercise their statutory rights.
answerText: Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
heading: Consumers: Protection