questionText: To ask the Secretary of State for Environment, Food and Rural Affairs, with reference to the Border Target Operating Model, if he will establish a (a) complaints and (b) appeals process for importers who feel they have been charged a higher sum under the Common User Charge than they are liable for.
answerText: Businesses who must pay the Common User Charge will be guided by appropriate advice and support. Shared Services Connected Ltd. (SSCL) will issue invoices on behalf of Defra. As part of their service, SSCL will be the first point of contact for any invoic...
heading: Import Controls: Fees and Charges