questionText: To ask the Secretary of State for Education, if her Department will make an assessment of the potential merits of standardising complaint procedures for (a) schools and (b) trusts to ensure that (i) parents and (ii) guardians have the same opportunity to access those procedures.
answerText: The department is working closely with the Improving Education Together group to improve the complaints system. We are exploring how to reset the relationship between schools and parents through encouraging informal resolution, reducing duplication, and c...
heading: Schools: Complaints