questionText: To ask the Minister for the Cabinet Office, what recent assessment she has made of the adequacy of how (a) complaints and (b) errors are (i) identified and (ii) dealt with by MyCSP.
answerText: There is a robust governance procedure that monitors and reports on all aspects of performance against service levels and performance metrics. This includes regular meetings with MyCSP to review trends and analyse opportunities for improvement and correct...
heading: MyCSP: Complaints