questionText: To ask the Chancellor of the Exchequer, how HMRC will ensure that workforce planning decisions do not incentivise replacement of permanent staff with externally supplied labour.
answerText: Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...
heading: Revenue and Customs: Staff