questionText: To ask the Secretary of State for Environment, Food and Rural Affairs, if she will (a) take steps with stakeholders to understand the (i) circumstances which led to Southern Water cutting off water supplies to households in the Waterside area of New Forest East constituency during the evening of Thursday 2 November 2023, (ii) reasons for which the water supply was not resumed until the morning of Sunday 5 November and (iii) reasons for the lack of advance warning to customers, (b) make an assessment of the adequacy of support given by Southern Water to vulnerable customers whose water had been cut off and (c) make it her policy to require water companies to increase their resilience levels to ensure they can deliver water to customers during periods of similarly heavy rainfall in the future.
answerText: On 2 November, the effects of Storm Ciaran were seen at Testwood Water Treatment Works in Hampshire. The heavy rainfall and consequent flooding impacted water quality, which meant that it was not possible for the Treatment Works to effectively treat the v...
heading: Water Supply: New Forest