questionText: To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure the Child Maintenance Service (CMS) promptly resolves complaints regarding the reimbursement of overpaid maintenance under Section 41B of the Child Support Act 1991; and what assessment he has made of the potential impact on families of delayed responses by the CMS to inquiries from hon. Members while internal financial processes remain outstanding.
answerText: The Child Maintenance Service (CMS) operates in line with the Department for Work and Pensions' (DWP) complaints service standard, which aims to respond to complaints within 15 working days or, where a case will take longer than 15 days to respond to, set...
heading: Children: Maintenance