questionText: To ask the Secretary of State for Work and Pensions, what the average waiting time for a caller to the universal credit helpline was in each month in the last two years.
answerText: The tables below show the average waiting time (Average Speed to Answer) for all calls received by Universal Credit each month in hours, minutes and seconds format (hh:mm:ss). Month/YearAverage Speed to Answer (hh:mm:ss)Jan-202200:00:31Feb-202200:01:50Mar...
heading: Universal Credit: Telephone Services