questionText: To ask the Secretary of State for Transport, what steps her Department is taking to (a) mitigate the impact of repeated (i) over-running engineering works and (ii) cancellations on the c2c network and (b) ensure that passengers using (A) season tickets and (B) workplace travel schemes are able to access compensation when services are disrupted.
answerText: The Department expects c2c to collaborate closely with Network Rail to minimise the impact of any over-running engineering works. In relation to cancellations, the Department holds train operating companies, including c2c, to account on their performance ...
heading: London, Tilbury and Southend Line: Standards