questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that complaints submitted online are not prematurely disregarded due to a lack of submission evidence.
answerText: Once a customer has submitted an online complaint, they will be contacted by the department regarding the issues raised, at which time the customer can offer evidence to support their complaint; therefore, no additional steps have been taken in this area.
heading: Department for Work and Pensions: Complaints