questionText: To ask the Secretary of State for Work and Pensions, what training his Department provides to (a) Universal Credit agents and (b) Work Coaches on communicating with claimants who have learning disabilities or mental health conditions when responding to messages via (i) online journals and (ii) telephone.
answerText: Universal Credit agents and Work Coaches receive a range of training to equip them to support customers with health conditions, learning disabilities, and additional or complex needs throughout their role. Key training includes: Mandatory mental health le...
heading: Universal Credit: Learning Disability and Mental Illness