questionText: To ask the Secretary of State for Work and Pensions, if his Department will continue to respond to constituency casework inquires from hon. Members in writing.
answerText: Where a complaint is raised by an MP, it is referred to the DWP Complaints Team who will investigate the complaint and aim to resolve it within 15 working days. If the matter is complex and will take longer than 15 days, the complaints resolution manager ...
heading: Department for Work and Pensions: Correspondence