questionText: To ask the Secretary of State for Transport, what steps she is taking to ensure passengers who bought a train ticket via a 3rd party provider and chose to accept the advice not to travel due to the extreme heat warning can access a timely refund.
answerText: Passengers who choose not to travel due to the extreme heat between Tuesday 23 June and Friday 26 June 2026 can claim a fee-free refund from their point of purchase whether that is a train operator or independent retailer. The industry target is to proces...
heading: Railways: Tickets