questionText: To ask the Secretary of State for the Home Department, pursuant to the Answer of 5 December 2023 to Question 3995 on VFS Global, what steps his Department is taking to monitor the administration of the UK visa appointment system by VFS Global.
answerText: The NGOV contract, the commercial vehicle that manages the terms of service delivered by VFS, has a KPI regime to manage supplier performance. CSL5 is the KPI that measures appointment availability. This KPI is published publicly, by the Cabinet Office, o...
heading: VFS Global: Visas