questionText: To ask the Secretary of State for Work and Pensions, what the average caseload of a Jobcentre Universal Credit case manager was in the most recent period for which data is available.
answerText: There is no set minimum/maximum or optimum caseload size. The net claims per Case Manager is circa 1,500, this excludes: Claims with no Identity Verification – older than 30 days; Suspended claims; Claims with open ‘additional action close claims’ to-do; ...
heading: Jobcentres: Staff