questionText: To ask the Chancellor of the Exchequer, when she expects the joint HMRC and PCS evaluation of the Managed Service Provider Proof of Value trial will be completed and published.
answerText: HMRC is currently in the Proof of Value phase for the use of Managed Service Providers (MSPs), supported by a joint evaluation agreed with the PCS trade union. The evaluation covers service quality, productivity, customer experience and value for money, a...
heading: Revenue and Customs: Staff