questionText: To ask the Secretary of State for Business and Trade, whether he has had discussions with Ofcom on stronger mechanisms for holding Royal Mail accountable for improving the reliability of letter deliveries.
answerText: It is for Ofcom to set and monitor Royal Mail’s service standards, and to decide how to use its powers to investigate and take enforcement action. While the government does not have a role in Ofcom’s regulatory decisions, in January I met with representat...
heading: Postal Services: Standards