questionText: To ask the Secretary of State for Education, if her Department will make an assessment of the potential merits of assessing (a) schools' and (b) trusts' complaint procedures to ensure that the complaint process is adequately (i) accessible and (ii) understandable.
answerText: The department is working closely with the Improving Education Together group to improve the complaints system. We are exploring how to reset the relationship between schools and parents through encouraging informal resolution, reducing duplication, and c...
heading: Schools: Complaints