questionText: To ask the Secretary of State for the Home Department, what information her Department holds on the average call answering times for asylum helplines; and what performance requirements are set for call handling times with contractors.
answerText: Migrant Help holds the Advice, Issue Reporting and Eligibility contract. Details of the contract, including KPIs, can be found on the Contracts Finder at: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder.The Refugee Council is contracted ...
heading: Asylum: Telephone Services