questionText: To ask the Chancellor of the Exchequer, who is responsible for training Managed Service Provider staff and trainers; and what role HMRC staff play in that process.
answerText: Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...
heading: Revenue and Customs: Managed Service Companies