questionText: To ask the Secretary of State for Health and Social Care, what assessment he has made of the consistency of (a) response times and (b) service provision by Patient Advice and Liaison Services (PALS) across NHS organisations.
answerText: No assessment has been made of the consistency of National Health Service trusts in responding to Patient Advice and Liaison Service (PALS) enquiries.Generally, there are no required national timeframes or service standards for responding to enquires made...
heading: Patient Advice and Liaison Services: Standards