questionText: To ask the Chancellor of the Exchequer, what the average length of time (b) for the Department to respond to HMRC complaints and (b) that a constituent was waiting for a response to their complaint was in each of the last 5 years.
answerText: HMRC aims to get things right first time for its customers, but where this does not happen, it provides a straightforward and accessible complaints process to apologise and put things right. The current average time taken to respond to HMRC complaints is ...
heading: Revenue and Customs: Complaints