questionText: To ask the Secretary of State for Work and Pensions, what steps her Department are taking to reduce phone-line waits for those making an application for Pension Credit.
answerText: The Department for Work and Pensions (DWP) plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance and forecasted demand is frequently reviewed and we are continually working to improve our tel...
heading: Pension Credit: Telephone Services