questionText: To ask the Secretary of State for Business and Trade, what assessment his Department has made of the effectiveness of the British Vehicle Rental and Leasing Association in the context of its role as an approved alternative dispute resolution (ADR) body, including in relation to its independence and compliance with the requirements for ADR providers.
answerText: The British Vehicle Rental and Leasing Association (BVRLA) Alternative Dispute Resolution (ADR) scheme is a voluntary, non-statutory dispute resolution scheme, set up by the industry and independent of government. DBT funds the Chartered Trading Standards...
heading: British Vehicle Rental and Leasing Association: Dispute Resolution