questionText: To ask the Chancellor of the Exchequer, whether Managed Service Provider staffing levels are expected to increase beyond peak-demand coverage for each function.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Managed Service Companies