questionText: To ask the Chancellor of the Exchequer, what modelling has been undertaken on the future role of Surge staff and other flexible HMRC resources in light of potential Managed Service Provider expansion.
answerText: Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...
heading: Revenue and Customs: Managed Service Companies