questionText: To ask the Secretary of State for Housing, Communities and Local Government, what estimate he has made of the current waiting times for the Housing Ombudsman.
answerText: The average waiting time for a case to be determined by the Housing Ombudsman in 2025/26 was 7.2 months.The Ombudsman is currently consulting on their 2026/27 Business Plan, which proposes a series of measures to reduce waiting times for tenants.
heading: Housing Ombudsman Service: Standards