questionText: To ask the Chancellor of the Exchequer, what assessment HMRC has made of the net staffing impact of the Managed Service Provider, taking account of both Managed Service Provider recruitment and HMRC staffing levels.
answerText: Improving day-to-day performance and the customer experience is a key priority for HMRC.HMRC expects to continue to use a range of resourcing models, alongside the use of MSPs, to meet variable customer demand.HMRC is currently in an initial approximately...
heading: Revenue and Customs: Managed Service Companies