questionText: To ask the Secretary of State for Justice, what steps his Department is taking to improve (a) customer service, (b) accessibility and (c) the ability of users to speak to a human operator in its court telephone system.
answerText: HM Courts and Tribunals Service (HMCTS) is taking steps to improve the service it provides Court and Tribunal users, for example, through the delivery of the Service Improvement Framework which focuses on written communications, telephone call handling, c...
heading: Courts: Telephone Services