questionText: To ask the Secretary of State for Work and Pensions, what the average waiting time was for a case to be assigned a caseworker at the Independent Case Examiner in the latest period for which data is available.
answerText: The average time taken from complaint receipt to allocation to an investigator (based on cases in investigation on 31 January 2026) was 26.62 weeks. Despite increased demand levels, this is a significant improvement compared to January 2024, when the aver...
heading: Independent Case Examiner: Standards