questionText: To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve customer service standards for claimants who contact Jobcentre Plus and DWP about Jobseeker’s Allowance payments, including call handling and access to written complaints routes.
answerText: The Department is committed to providing a high standard of customer service for claimants contacting Jobcentre Plus and DWP about all of its services, including Jobseeker’s Allowance. We have recently relaunched our ‘Customer Support Standards’, which se...
heading: Jobseekers' Allowance: Complaints