questionText: To ask the Chancellor of the Exchequer, what recent assessment he has made of the adequacy of the average time taken for HMRC to answer phone calls; and if he will make a statement.
answerText: HMRC takes the quality of customer service very seriously.HMRC is working to improve call answer rates, primarily through supporting customers who can use digital services to do so in the first instance. This will reduce call numbers and allow HMRC to foc...
heading: Revenue and Customs: Telephone Services