questionText: To ask the Chancellor of the Exchequer, pursuant to the Answer of 14 October 2025 to Question 77620 Self-assessment: Fines, what the average response time was of HMRC’s dedicated support service to those facing personal difficulties over the latest 12 months for which data is available.
answerText: HMRC are committed to being aware of customers’ wider personal situations and will provide extra support if customers need it, as set out in the HMRC Charter. All HMRC advisers are given training and guidance on how to identify customers who need extra he...
heading: Self-assessment: Fines