questionText: To ask the Chancellor of the Exchequer, what recent assessment she has made of the (a) effectiveness of HMRC’s administrative and data handling processes and (b) adequacy of the average time taken by HMRC to respond to correspondence and resolve ongoing cases; and what targets are in place to improve response times.
answerText: The Government has set out its approach to improving the effectiveness of HMRC’s administrative and data‑handling processes in the HMRC Transformation Roadmap, which outlines HMRC’s digital-first approach. HMRC is modernising systems, making better use of...
heading: Revenue and Customs: Standards