questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times for claimants.
answerText: DWP reviews forecasted telephony demand and plans resourcing accordingly to keep wait times down. Wait time performance is frequently reviewed and where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator of percent...
heading: Social Security Benefits: Telephone Services