questionText: To ask the Chancellor of the Exchequer, if she will make it her policy not to expand Managed Service Provider usage until the joint HMRC and PCS evaluation is concluded and reviewed.
answerText: HMRC is currently in the Proof of Value phase for the use of Managed Service Providers (MSPs), supported by a joint evaluation agreed with the PCS trade union. The evaluation covers service quality, productivity, customer experience and value for money, a...
heading: Revenue and Customs: Staff