questionText: To ask the Secretary of State for Energy Security and Net Zero, what protections are available for heat network consumers in respect of back-billing; and whether he plans to introduce or require limits equivalent to the 12-month back-billing protections that apply to domestic gas and electricity customers in cases where the failure to bill is attributable to the supplier.
answerText: Under the newly established heat network market framework, Ofgem Authorisation conditions limit back-billing to 12 months if no accurate bill or statement of account was previously provided. Where heat charges are ‘bundled’ into leasehold or social housin...
heading: Energy: Billing