questionText: To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the quality of the (a) customer service and (b) assessments provided by (i) Capita and (ii) other external assessors for Personal Independence Payment applications.
answerText: Quality is a priority for both the Personal Independence Payment (PIP) assessment providers (APs), Capita and Independent Assessment Services, and the department. There is a comprehensive performance regime which drives APs to meet stringent quality stand...
heading: Personal Independence Payment