questionText: To ask the Chancellor of the Exchequer, when HMRC will publish full staffing projections for Managed Service Provider and HMRC customer services staff.
answerText: Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...
heading: Revenue and Customs: Staff