questionText: To ask the Secretary of State for Transport, what steps he is taking to help ensure that assistance is provided at stations without ticket offices for people who have difficulties with automated systems.
answerText: Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. The consultation period has now closed, and we expect train operators to w...
heading: Railways: Ticket Offices