questionText: To ask the Secretary of State for Health and Social Care, whether his Department plans to issue updated guidance to local authorities on minimum contact standards for adult social care front-door services, including call handling, voicemail and email triage; and whether local authorities will be required to publish performance metrics.
answerText: The Care Quality Commission (CQC) is assessing how well local authorities in England are meeting the full range of their duties under Part 1 of the Care Act 2014, including local authorities’ front doors. The assessments identify local authorities’ streng...
heading: Social Services: Standards