questionText: To ask the Minister for the Cabinet Office, what assessment he has made of the adequacy of Capita’s performance in administering the Civil Service Pension Scheme since 1 December 2025; what the number of outstanding cases is; what the average waiting time is for (a) first pension payments, (b) retirement lump sums and (c) retirement quotations; whether financial penalties have been applied to Capita for missed service levels; and what steps his Department is taking to ensure that members experiencing financial hardship due to delayed payments receive timely interim support and payments in full.
answerText: The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension ...
heading: Civil Service: Workplace Pensions