questionText: To ask the Chancellor of the Exchequer, what criteria she will use to determine whether the Managed Service Provider model is expanded, modified, or discontinued following the joint evaluation with the PCS Trade Union.
answerText: HMRC is using Managed Service Providers (MSP) as part of a balanced approach to help it manage peaks and troughs more effectively, drawing on practices already used across other Government Departments (OGDs). This will allow its permanent colleagues to fo...
heading: Revenue and Customs: Staff