questionText: To ask the Secretary of State for Work and Pensions, what assessment has been made of the effectiveness of the Pensions Ombudsman operating on a voluntary basis, in the context of (a) its statutory responsibilities and (b) its role in resolving pension di
answerText: We have interpreted this question as being about complaints that are resolved through The Pension Ombudsman’s (TPO) Resolution Service (RS). TPO operates independently to deliver its statutory responsibilities. Its RS includes 22 employed pension speciali...
heading: Pensions Ombudsman: Standards