questionText: To ask the Secretary of State for Transport, what steps her Department is taking to improve the oversight, accountability, and transparency of Alternative Dispute Resolution (ADR) providers handling aviation consumer disputes; and what mechanisms are available to passengers to challenge ADR decisions.
answerText: The Civil Aviation Authority (CAA), the UK’s independent aviation regulator, is responsible for approving and overseeing Alternative Dispute Resolution (ADR) providers in the aviation sector, ensuring they meet statutory requirements which support transpa...
heading: Aviation: Dispute Resolution