questionText: To ask the Chancellor of the Exchequer, what plans her Department has to establish service standards to improve the effectiveness of the Financial Ombudsman Service (FOS); and pursuant to the Answer of 16 October 2025 to Question 77954 on Financial Ombudsman Service, when she expects to publish a response to the consultation on improving the regulatory coherence between the FOS and the Financial Conduct Authority.
answerText: The Financial Ombudsman Service (FOS) sets itself performance targets in its annual Plans and Budgets publication. Ensuring timely outcomes is one of the FOS’s main priorities for 2025-26, as outlined in its annual Plans and Budget publication on 1 April ...
heading: Financial Ombudsman Service