questionText: To ask the Secretary of State for Science, Technology and Innovation, with reference to the communications providers’ voluntary code of practice for an automatic compensation scheme for service issues relating to residential fixed-line telephony and broadband services, published by Ofcom on 1 April 2021, what information her Department holds on the amount of compensation that has been issued by broadband providers for not repairing faulty internet connections within two working days since the publication of that guidance.
answerText: Ofcom’s voluntary industry automatic compensation scheme was launched in April 2019 - with the original signatories including BT, Sky, TalkTalk, Virgin Media, and Zen Internet - there are currently 11 providers signed up to the scheme. The government does...
heading: Broadband: Repairs and Maintenance