questionText: To ask the Secretary of State for Energy Security and Net Zero, what recent assessment she has made of the (a) efficiency and (b) effectiveness of the (i) Energy Ombudsman and (ii) Ombudsman's complaint resolution processes; and what steps she is taking to help ensure consumers writing to the ombudsman receive comprehensive and helpful feedback and advice.
answerText: Ofgem is responsible for certifying Alternative Dispute Resolution entities and appointing the Energy Ombudsman (EO). The EO is important for ensuring good consumer outcomes and trust by investigating disputes between suppliers and consumers. Every two ye...
heading: Energy Ombudsman