questionText: To ask the Secretary of State for Business and Trade, what steps he is taking to ensure Royal Mail improves first- and second-class delivery performance following Ofcom’s recent findings and fines.
answerText: Ofcom, as the independent regulator, is responsible for setting and enforcing Royal Mail’s service standards. I met senior officials from Ofcom on 11 March.I met Royal Mail’s CEO, Alistair Cochrane, on 3 February to press him on making demonstrable improv...
heading: Royal Mail: Delivery Services