questionText: To ask the Secretary of State for Health and Social Care, what guidance he has issued to (a) NHS trusts and (b) GP practices on the use of alternative communication methods in areas affected by Royal Mail delays; and what assessment he has made of its effectiveness.
answerText: The monitoring of National Health Service patient correspondence, including appointment letters, is the responsibility of individual NHS providers. Data is not held centrally on the reasons why an appointment is registered as a ‘did not attend’. This incl...
heading: NHS: Postal Services