questionText: To ask the Secretary of State for Business and Trade, whether he has had any recent discussions with industry bodies representing (a) banks, (b) insurers, and (c) utility companies on improving bereavement processes for customers.
answerText: Internal policies relating to bereavement are a matter for individual businesses, but we expect companies to treat consumers with compassion in such circumstances, with many organisations having specialist bereavement advisors to support consumers during ...
heading: Consumers: Bereavement