questionText: To ask the Secretary of State for Levelling Up, Housing and Communities, pursuant to the Answer of 27 June 2023 to Question 190204 on Housing Ombudsman Service: Complaints, what steps his Department is taking to reduce the time for the Housing Ombudsman Service to respond to complaints made regarding (a) housing associations and (b) the private rental sector.
answerText: The Department holds Accounting Officer meetings quarterly with the Ombudsman, where the focus is on tracking progress against performance indicators, including complaint handling times.Recognising the growing demand, the Department has supported the Ombu...
heading: Housing Ombudsman Service: Complaints