questionText: To ask the Secretary of State for Work and Pensions, what measures are in place to ensure that constituency casework can be resolved efficiently, including integration of ministerial databases, improved online access, and prompt communication of case updates.
answerText: While not specified in the question, we have linked your query to the Child Maintenance Service (CMS), as you have raised other questions today on this topic. In 2020–21, DWP, introduced a single-tier complaints model to ensure that the process for raisin...
heading: Department for Work and Pensions: Members' Constituency Work