questionText: To ask the Secretary of State for Business and Trade, whether he has had discussions with consumer protection bodies on the potential impact of businesses that do not provide direct human customer services contact on the level of service provided to consumers.
answerText: The Government expects all businesses to treat their consumers fairly. Businesses are required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to provide contact information in a clear and comprehensible ma...
heading: Business: Consumers