questionText: To ask the Secretary of State for Justice, what service standards guidance the probate service has for answering telephone enquiries; and whether he is taking steps to improve the information provided to applicants who contact the probate service by telephone.
answerText: The probate service received record levels of applications during 2022 and this has continued to grow with higher levels of receipts during January to June 2023 compared to the same period in 2022. Whilst HMCTS has increased resources to meet the higher d...
heading: Probate Service: Telephone Services