questionText: To ask the Chancellor of the Exchequer, what the service level target is for HM Revenue and Customs for answering telephone calls; and when that target was last reviewed.
answerText: HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
heading: Revenue and Customs: Telephone Services