questionText: To ask the Chancellor of the Exchequer, what is the current Full-Time Equivalent (FTE) headcount employed via the Managed Service Provider, broken down by business area and function.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Staff