questionText: To ask the Minister for the Cabinet Office, what the average waiting time is for members of the public to have their telephone call answered when contacting the Civil Service Pension Scheme.
answerText: The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their p...
heading: Civil Servants: Workplace Pensions