questionText: To ask the Secretary of State for Work and Pensions, what cross-departmental work is being undertaken to help ensure disabled people are not disadvantaged where one Government department requires telephone contact as the primary or sole method of progressing a case.
answerText: It is the responsibility of each government department to ensure that their communications meet the needs of the general population as appropriate. The Public Sector Equality Duty is a general duty at Section 149 of the Equality Act 2010. It requires publ...
heading: Government Departments: Telephone Services