questionText: To ask the Secretary of State for Work and Pensions, what the average response time to correspondence was by the Independent Case Examiner in the latest period for which data is available.
answerText: The Office of the Independent Case Examiner holds correspondence data on: a) the time taken to respond to customers on the results of initial checks from receipt of a complaint; andb) the time taken to respond to complaints about its own service. From 1 A...
heading: Independent Case Examiner: Correspondence