questionText: To ask the Chancellor of the Exchequer, whether HMRC has assessed the potential impact of differing terms, conditions, training, and turnover rates on service quality and resilience in relation to the use of Managed Service Providers.
answerText: The current staff provided by Managed Service Providers (MSPs) represent additional capacity in 2025/26. HMRC staff will not be made redundant as a result of this initiative. Other Government Departments (OGDs) already use MSP contracts to provide additio...
heading: Revenue and Customs: Managed Service Companies