questionText: To ask the Secretary of State for Transport, whether she has had discussions with the travel agent sector on the processing of refunds where an airline has cancelled a flight and confirmed that passengers are entitled to a refund without a penalty fee.
answerText: The Department has had discussions with travel agents and airlines on a range of issues. In the UK, Regulation (EC) No 261/2004 (“Regulation 261”) sets out the rights of passengers in the event of flight cancellations. Where UK law applies, if a flight is...
heading: Airlines and Travel Agents: Repayments