questionText: To ask the Secretary of State for Environment, Food and Rural Affairs, what the average (a) waiting time for people calling and (b) time people spent on hold for his Department was in each of the last five years.
answerText: The average waiting time for people calling the Defra General Helpline in each of the last five years is set out below: Reporting Year Average Wait Time (minutes, seconds)2024 / 202501:112023 / 202401:232022 / 202300:502021 / 202200:582020 / 202100:322019...
heading: Department for Environment, Food and Rural Affairs: Telephone Services