questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce waiting times at the Pensions Ombudsman for (a) older pensioners and (b) other people.
answerText: The Pension Ombudsman (TPO) has experienced a significant increase in complaints over several years, and this trend is continuing. This has impacted on waiting times for cases to be allocated to specialists. TPO does not differentiate or collect data on a...
heading: Pensions Ombudsman: Standards