questionText: To ask the Chancellor of the Exchequer, how HMRC will ensure parity in standards of advice, security compliance, and customer outcomes between those employed by the Managed Service Provider and those employed directly by HMRC.
answerText: The current staff provided by Managed Service Providers (MSPs) represent additional capacity in 2025/26. HMRC staff will not be made redundant as a result of this initiative. Other Government Departments (OGDs) already use MSP contracts to provide additio...
heading: Revenue and Customs: Managed Service Companies