questionText: To ask the Secretary of State for Work and Pensions, what steps are taken to inform claimants when their Universal Credit journal will not be (a) monitored and (b) responded to, including for temporary administrative reasons.
answerText: Claimants are routinely informed of actions, requests and updates through journal messages, which are recorded on their UC account to ensure transparency and provide a clear audit trail of communications. DWP staff are required to leave journal messages w...
heading: Universal Credit