questionText: To ask the Secretary of State for Transport, what assessment her Department has made of the accessibility of services provided by the Driver and Vehicle Licensing Agency for disabled people who are unable to communicate by telephone; and whether she will take steps to ensure that alternative communication routes, including written and accessible digital channels, are made available and responded to within reasonable timescales.
answerText: Information on the number of formal complaints relating to accessibility or communication barriers at the Driver and Vehicle Licensing Agency (DVLA) over the last three years is not readily available. The DVLA offers a variety of reasonable adjustments to...
heading: Driver and Vehicle Licensing Agency: Disability