questionText: To ask the Minister for the Cabinet Office, what key performance indicators and service standards apply to Capita’s administration of the Civil Service Pension Scheme; how frequently performance is reviewed by the Department; and whether the Department will publish regular statistics on (a) backlog volumes, (b) average processing times, and (c) the number of cases involving delayed pension payments.
answerText: The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension ...
heading: Civil Servants: Workplace Pensions