questionText: To ask the Chancellor of the Exchequer, whether HMRC plans to maintain Customer Services Group headcount and total productive hours as Managed Service Provider capacity increases.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Staff