questionText: To ask the Chancellor of the Exchequer, how many taxpayers are currently registered to use the HMRC Public Department 1 helpline on the basis of holding a Gender Recognition Certificate; and what the total number of taxpayers registered to use that service is on all grounds combined.
answerText: Improving day-to-day performance, including waiting time on helplines, is a key priority for HMRC. HMRC are taking steps to make sure more of their services are digital, so customers can self-serve online. HMRC online services and the HMRC app are conveni...
heading: Revenue and Customs: Telephone Services