questionText: To ask the Secretary of State for Transport, what she plans to implement the timeline is for launching the WhatsApp passenger support service during disruptions to Thameslink services; and what assessment she has made of the staffing levels required to ensure timely responses to passengers using it.
answerText: GTR will introduce WhatsApp as a customer support channel, in phases over summer and autumn 2026. This will happen via a 1 to 1 chat function, providing customer relations support and broadcast messaging to improve real time information delivery.The impro...
heading: Thameslink Line: WhatsApp