questionText: To ask the Chancellor of the Exchequer, what modelling HMRC has undertaken on the displacement risk from the Managed Service provider model to existing HMRC roles, including surge staff and fixed-term employees.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Managed Service Companies