questionText: To ask the Secretary of State for Transport, what assessment her Department has made of the effectiveness of the DVLA webchat.
answerText: In 2025-2026, the Driver and Vehicle Licensing Agency (DVLA)’s contact centre answered 8,929,400 customer contacts, of which 964,576 were answered via webchat. The webchat service provides customers with an online option to support them when they are usin...
heading: Driver and Vehicle Licensing Agency: Internet