questionText: To ask the Secretary of State for Health and Social Care, whether his Department plans to introduce a national standard for providing (a) full and (b) timely responses to complaints made within healthcare settings across England.
answerText: The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 set out in law the minimum standards National Health Service organisations must adhere to in respect of their complaint handling arrangements. This inclu...
heading: NHS: Complaints