questionText: To ask the Secretary of State for Justice, whether his Department has plans to review the operation and effectiveness of the Legal Ombudsman, including the timeliness within which complaints are handled.
answerText: The Office for Legal Complaints (OLC), which administers the Legal Ombudsman (LeO) scheme, is undertaking a review and transformation programme to ensure the scheme can respond effectively to increasing demand for its services. This programme builds on it...
heading: Legal Ombudsman: Standards