questionText: To ask the Secretary of State for Environment, Food and Rural Affairs, what the timetable is for establishing a statutory Water Ombudsman; what assessment she has made of the powers required to provide effective redress to customers; and whether she has made an assessment of the potential impact of an Ombudsman on access to redress for customers served by water companies operating in coastal communities, including Southern Water.
answerText: The Government will establish the Water Ombudsman at the earliest opportunity. The Government is applying best practice from other sectors, such as energy, communications, finance and rail, to develop a model which includes the powers required to provide ...
heading: Water Companies: Ombudsman