questionText: To ask the Secretary of State for Housing, Communities and Local Government, whether his Department collects data on the length of time complainants wait before a complaint is first considered by a caseworker at the Local Government and Social Care Ombudsman.
answerText: The Local Government and Social Care Ombudsman is operationally independent of central government, and the Ombudsman is accountable directly to Parliament for the use of their investigatory powers. The Department does not routinely collect performance inf...
heading: Local Government and Social Care Ombudsman: Standards