questionText: To ask the Chancellor of the Exchequer, whether HMRC has conducted a formal equality impact assessment of the policy granting Gender Recognition Certificate holders access to the Public Department 1 (PD1) helpline.
answerText: HMRC considers its Equality Act 2010 obligations when designing and delivering its services. Special Customer Record classifications arise from the Gender Recognition Act 2004. The decision to assign these customers to PD1 was taken in 2005 and has not ch...
heading: Revenue and Customs: Telephone Services