questionText: To ask the Chancellor of the Exchequer, what are the expected staffing number in full-time equivalent supply numbers before any rebalance in HMRC's Customer Service Group for (a) permanent excluding the Surge and Rapid Response Team, (b) fixed term appointments (c) Managed Service Provider, (d) contingent labour and (e) Surge Rapid Response Team allocated to Customer Service Group in each quarter for this financial year.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Staff