questionText: To ask the Chancellor of the Exchequer, what steps she is taking to help ensure that individuals and businesses contacting HMRC by telephone receive a good standard of customer service.
answerText: Improving the customer experience and day-to-day performance is a key priority for HMRC. HMRC’s helpline service has improved, but waiting times can be longer than usual during busy periods. HMRC continue to invest in new technology to improve their telep...
heading: Revenue and Customs: Telephone Services