questionText: To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold to Jobcentres was in the last year.
answerText: We cannot provide the data requested for this Parliamentary Question. Jobcentres span multiple benefit streams and business functions and therefore we do not retain telephony data specifically relating to Jobcentres. 
heading: Jobcentres: Telephone Services