questionText: To ask the Secretary of State for Work and Pensions, what proportion of CMS responses are in compliance with the CMS' 15 days response timeframe.
answerText: The department’s aim is either to close a complaint within 15 working days or, where this will take longer than 15 days, set a resolution plan with the customer. A resolution plan is a clear outline of how we will address and resolve a complaint. It sets ...
heading: Child Maintenance Service: Standards