questionText: To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of increasing (a) digitalisation and (b) automation in the provision of welfare services.
answerText: The Department for Work and Pensions (DWP) has already implemented many automation initiatives and remains dedicated to identifying future opportunities for further enhancements. To date, 58 automations have been deployed across the DWP, with 38 of them c...
heading: Social Security Benefits: Digital Technology