questionText: To ask the Chancellor of the Exchequer, what assessment he has made of the performance of HMRC in answering telephone enquiries.
answerText: HMRC takes the quality of customer service very seriously.HMRC is making strong progress improving its customer services, with a focus on encouraging people to deal with them online where they can, by providing quicker, easier and always available digital...
heading: Revenue and Customs: Telephone Services