questionText: To ask the Secretary of State for Business and Trade, what assessment he has made of the effectiveness of Ofcom’s financial penalties in improving Royal Mail’s ability to meet its performance targets; and if he will take steps to ensure that future fines are reinvested to increase (a) staffing levels and (b) service quality within Royal Mail rather than being paid into the Consolidated Fund.
answerText: Ofcom’s financial penalties are regulatory decisions in which the government does not have a role. The government expects Ofcom, as the independent regulator of postal services, to ensure the provision of a financially sustainable and efficient universal ...
heading: Royal Mail: Standards