questionText: To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential impact of trends in the number of staff in HMRC working from home on the (a) average time taken to process cases and (b) quality of service provision.
answerText: HMRC takes the quality of customer service very seriously. HMRC’s approach to hybrid working is in line with many private and public sector organisations. HMRC’s workforce plan includes the effective use of hybrid working where this meets business needs; ...
heading: Revenue and Customs: Remote Working