questionText: To ask the Secretary of State for Transport, what steps his Department is taking to (a) improve accountability for air traffic control delays and (b) provide access to compensation for affected passengers.
answerText: NATS, the provider of en-route Air Traffic Control (ATC) services in the UK is regulated against service targets set by the Civil Aviation Authority (CAA). NATS has annual incentives linked to its performance and if this falls below target levels it may i...
heading: Air Traffic Control: Standards