questionText: To ask the Chancellor of the Exchequer, whether HMRC provides any equivalent specialist or prioritised telephone service to PD1 to taxpayers with protected characteristics under the Equality Act 2010.
answerText: Improving day-to-day performance, including waiting time on helplines, is a key priority for HMRC. HMRC are taking steps to make sure more of their services are digital, so customers can self-serve online. HMRC online services and the HMRC app are conveni...
heading: Revenues and Customs: Telephone Services