questionText: To ask the Secretary of State for Work and Pensions, whether his Department has issued guidance to Capita on routinely recording interviews for all Personal Independence Payment assessments; and if he will make an assessment of the potential impact of requiring Capita to routinely record such interviews on (a) claimant experience and (b) access to information relevant to an appeal.
answerText: Currently, claimants can opt-in to having their Personal Independence Payment assessment recorded. Audio recording is available for face-to-face and telephone assessments with all the Department’s assessment providers. These arrangements are publicised on...
heading: Personal Independence Payment: Medical Examinations