questionText: To ask the Chancellor of the Exchequer, what the total number of calls (a) answered (b) abandoned was for each public helpline number provided by her Department and its executive agencies for each year from 2015 to date.
answerText: Every year, HMRC answers millions of calls. A call is recorded as ‘answered’ when a customer got through to an adviser after hearing the automated messages and choosing the option to speak to an adviser (this is also referred to as ‘adviser attempts handl...
heading: Treasury: Telephone Services