questionText: To ask the Chancellor of the Exchequer, whether HMRC anticipates a reduction in the use or recruitment of Surge staff as MSP staffing increases.
answerText: Customer demand for HMRC services can fluctuate significantly, both seasonally and in response to external events. HMRC uses Managed Service Providers (MSPs) to provide additional, flexible capacity to help manage these types of variations and support per...
heading: Revenue and Customs: Managed Service Companies