questionText: To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold for her Department was in each of the last five years.
answerText: The table below shows the Average Speed of Answer and Total Hold Time for all people calling DWP for the last 5 business years, with 2024 to 2025 being to 20th Oct’ 2024* only, that being the last date for which data is available.   Average Speed of Answe...
heading: Department for Work and Pensions: Telephone Services