questionText: To ask the Minister for the Cabinet Office, what contractual minimum service levels Capita is required to meet in administering the Civil Service Pension Scheme; what penalties apply when those standards are missed; and how often such penalties have been applied in the last 12 months.
answerText: The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension ...
heading: Civil Servants: Workplace Pensions