questionText: To ask the Secretary of State for Work and Pensions, what his Department's policy is for staff (a) reviewing and (b) interviewing Universal Credit claimants records ahead of conducting appointments.
answerText: The Department for Work and Pensions expects staff to use relevant information held on DWP systems when preparing for and conducting Universal Credit appointments. This includes reviewing claimant circumstances, work search activity, agreed requirements a...
heading: Universal Credit