questionText: To ask the Secretary of State for Transport, what guidance is issued to DVLA staff on reasonable adjustments under the Equality Act 2010 for applicants who cannot use standard telephone-based verification processes.
answerText: Information on the number of formal complaints relating to accessibility or communication barriers at the Driver and Vehicle Licensing Agency (DVLA) over the last three years is not readily available. The DVLA offers a variety of reasonable adjustments to...
heading: Driver and Vehicle Licensing Agency: Disability