questionText: To ask the Secretary of State for Health and Social Care, what steps his Department are taking to ensure local Integrated Care Boards are giving adequate resourcing to (a) customer service, (b) complaints and (c) appeals teams.
answerText: It is for integrated care boards (ICBs) to determine how to make best use of their resources to deliver their duties and responsibilities and meet the healthcare needs of their local populations.Specifically on complaints, the Local Authority Social Servi...
heading: NHS: Complaints