questionText: To ask the Chancellor of the Exchequer, what HMRC’s projected Managed Service Provider headcount is for the (a) next 12 months and (b) Spending Review period.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Managed Service Companies