questionText: To ask the Secretary of State for Transport, what progress Northern Trains Limited has made on increasing the level of Assisted Travel Support through a dedicated team since the publication of its service targets on 17 December 2025; and what steps are being taken to reduce the number of failed passenger assistances on that network.
answerText: Through its Passenger Assistance Improvement Programme, Northern Trains has increased the level of ‘All assistance received’ from 76.4 per cent to 84.4 per cent between January and April 2026 (period 11 – period 1), and satisfaction with assistance has im...
heading: Northern: Standards