questionText: To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure that staff who process Universal Credit advances take into consideration arrears owed to claimants by his Department.
answerText: The Department recognises the importance of ensuring that Universal Credit support is delivered fairly and takes account of individual claimant circumstances. Staff who process Universal Credit advances are expected to follow established guidance and cons...
heading: Universal Credit: Arrears