questionText: To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller being on hold for more than 10 minutes in each month between January 2015 and January 2024.
answerText: DWP does not have a specific enquiry line called the Pension Service Helpline, so I have provided the data from the State Pensions enquiries line. Over the period 1 February to 30 April 2025 a total of 28,775 calls were not answered due to caller abandonm...
heading: Pension Service: Telephone Services