questionText: To ask the Secretary of State for Health and Social Care, whether his Department plans to issue national guidance on (a) response times and (b) service standards for Patient Advice and Liaison Services (PALS).
answerText: No assessment has been made of the consistency of National Health Service trusts in responding to Patient Advice and Liaison Service (PALS) enquiries.Generally, there are no required national timeframes or service standards for responding to enquires made...
heading: Patient Advice and Liaison Services: Standards