questionText: To ask the Secretary of State for Transport, what assessment she has made of the adequacy of the Driver and Vehicle Standards Agency's capacity to respond to public correspondence and enquiries; and what steps she is taking to reduce response times.
answerText: The Driver and Vehicle Standards Agency (DVSA) has internal targets to respond to 90% of simple enquiry emails within five working days, and to respond to 90% of more complex emails (such as complaints about driving tests, that need investigating before i...
heading: Driver and Vehicle Standards Agency: Correspondence