questionText: To ask the Chancellor of the Exchequer, what Managed Service Provider staffing levels in HMRC – in both headcount and FTE - are projected for, in (a) the next 12 months, and (b)the remainder of the current Spending Review period, and if she will make a statement.
answerText: HMRC is currently using Managed Service Providers (MSPs) to provide additional customer service capacity, equivalent to around 500 FTE, focused on routine work. This includes support for the Online Services Helpdesk and handling simple PAYE enquiries.HMRC...
heading: Revenue and Customs: Staff