questionText: To ask the Secretary of State for Transport, if she will set out the key performance indicators her Department uses to assess changes in the level of performance for train operators following nationalisation; and whether she has set targets for improvement.
answerText: Working with the industry, the new Services Agreements for public sector operators consolidate the myriad of performance measures so that both track and train can focus on the same measures of success. The most important indicators are train cancellations...
heading: Train Operating Companies: Standards