questionText: To ask the Chancellor of the Exchequer, what customer service metrics are collated into (a) Valuation Office Agency and (b) HM Revenue and Customs.
answerText: HMRC Customer Service Metrics include Net Easy and Customer Satisfaction with its phone, webchat and digital services. HMRC also measures its telephone and correspondence performance through Telephony Adviser Attempts Handled and Customer Correspondence r...
heading: Revenue and Customs and Valuation Office Agency: Consumers