questionText: To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the adequacy of HMRC phone line performance.
answerText: HMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports. A key part of this plan is expanding HMRC’s digital services. Imp...
heading: Revenue and Customs: Telephone Services