questionText: To ask the Secretary of State for Work and Pensions, what the (a) average wait time and (b) number of calls received were for the Winter Fuel Payment helpline in each winter since 2015.
answerText: We have provided a response from 2017 only as we do not hold the required data for the years prior. The tables in the response show Total Calls Offered (Volume) and Average Speed of Answer (in an hh:mm:ss format) for each month within each business year f...
heading: Winter Fuel Payment: Telephone Services