questionText: To ask the Chancellor of the Exchequer, whether HMRC plans to improve its (a) telephone and (b) online chat services to ensure that people can receive human assistance when digital systems fail to provide information.
answerText: Once they have submitted an A1 certificate renewal or other time-sensitive application, customers can use the “check when you can expect a reply from HMRC” tool which is available on gov.uk to confirm when they are likely to receive a response. Customers ...
heading: Revenue and Customs: Information