To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of the performance of the HM Revenue and Customs helpline.
HMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports.Improving day-to-day performance is one of the Government’s key pr...
Revenue and Customs: Telephone Services