To ask the Secretary of State for Work and Pensions, what the longest time it has taken was for a case to be assigned a caseworker at the Independent Case Examiner in the latest period for which data is available.
The average time taken from complaint receipt to allocation to an investigator (based on cases in investigation on 31 January 2026) was 26.62 weeks. Despite increased demand levels, this is a significant improvement compared to January 2024, when the aver...
Independent Case Examiner: Standards