To ask the Secretary of State for the Home Department, pursuant to the Answer of 5 December 2023 to Question 3995 on VFS Global, what steps his Department is taking to monitor the administration of the UK visa appointment system by VFS Global.
The NGOV contract, the commercial vehicle that manages the terms of service delivered by VFS, has a KPI regime to manage supplier performance. CSL5 is the KPI that measures appointment availability. This KPI is published publicly, by the Cabinet Office, o...
VFS Global: Visas