questionText: To ask the Secretary of State for Work and Pensions, how many calls to the Pension Service helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Pension Service following the caller b
answerText: Response:Part (a)The table below shows the total number of unanswered calls (Calls Abandoned from Agent Queue) for The Pension Service, for each of the last 12 calendar months. Month YearDirectorateCalls Abandoned from Agent QueueFeb-2024Pension Service60...
heading: Social Security Benefits: Telephone Services