questionText: To ask the Chancellor of the Exchequer, what estimate her Department has made of the average wait time for callers to HMRC helplines; and what steps her Department is taking to reduce waiting times for callers to HMRC helplines.
answerText: HMRC publishes its call waiting times on GOV.UK https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates Improving day-to-day performance is a key priority for HMRC. Last year, HMRC recruited and deployed additional customer service ad...
heading: Revenue and Customs: Telephone Services