To ask the Minister for the Cabinet Office, what assessment she has made of the adequacy of Capita’s performance in administering the Civil Service Pension Scheme; and what steps she is taking to improve service levels.
In November 2023, the Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita. This was under the previous government. The Scheme transferred to Capita on 1 December 2025. We are aware that Capita’s current performance...
Civil Servants: Workplace Pensions