questionText: To ask the Secretary of State for Transport, what the (a) average waiting time for people phoning and (b) time people spent on hold for the DVLA was in 2024.
answerText: In the calendar year 2024, the average waiting time for someone telephoning the Driver and Vehicle Licensing Agency to be connected to an advisor was 12 minutes 8 seconds. 
heading: Driver and Vehicle Licensing Agency: Telephone Services