questionText: To ask the Secretary of State for Work and Pensions, how many calls to the Disability Service Centre helpline (a) were not answered, (b) involved the caller being on hold for more than 10 minutes and (c) were terminated by the Disability Service Centre fo
answerText: Part (a)The table below shows the total number of unanswered calls (Calls Abandoned from Agent Queue) for Disability Services, for each of the last 12 calendar months. Month YearDirectorateCalls Abandoned from Agent QueueFeb-2024Disability Services189,821...
heading: Social Security Benefits: Telephone Services