questionText: To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time people spent on hold for her Department was in 2024.
answerText: The table below shows the Average Speed of Answer and Total Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling DWP during the calendar year, 2024. Calendar YearAverage Time to Answer (hh:mm:ss)Average Hold Time (hh:mm:ss...
heading: Department for Work and Pensions: Telephone Services