To ask the Secretary of State for Justice, what the average holding time was for phone calls to the probate office contact line in each year since 2019.
The average holding time (Average Speed of Answer (ASA)) for phone calls to the Probate office contact line in each year since 2019 is as follows: 2021 = 17 minutes 28 seconds2022 = 33 minutes 23 seconds2023 = 12 minutes 17 seconds HMCTS does not hold ASA...
Probate Service: Telephone Services