questionText: To ask the Minister for the Cabinet Office, if he will make it his policy to help ensure that people who are not online have the choice of accessing public services (a) by phone, (b) by letter and (c) face-to-face.
answerText: The Government is committed to ensuring that everyone has affordable access to public services, whether online or offline. Government departments are already required by the Government's Service Standard to provide support via alternative channels for all...
heading: Public Sector: Access