questionText: To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the adequacy of waiting times for cases to be allocated to a Resolution Specialist at The Pensions Ombudsman.
answerText: The Pension Ombudsman (TPO) has experienced a significant increase in complaints over the past several years, and this trend is continuing. This has impacted on waiting times for cases to be allocated to a resolution specialist. In response to this pressu...
heading: Pensions Ombudsman: Standards