questionText: To ask the Chancellor of the Exchequer, what steps she is taking to ensure that (a) creditors and (b) debt collection agencies (i) respond to customer enquiries and (ii) amend credit files in a timely manner.
answerText: Consumer credit lenders and debt collection agencies are regulated by the Financial Conduct Authority (FCA) and must comply with its rules. Under the FCA’s Consumer Duty, providing effective customer support is a key requirement. Regulated firms must prov...
heading: Credit and Debt Collection