questionText: To ask the Secretary of State for Work and Pensions, what assessment he has made of the effectiveness of the Universal Credit online journal as a substitute for face-to-face engagement with claimants.
answerText: The UC service is designed as a digital-first platform, with the online journal serving as a central communication tool between claimants and DWP. It enables claimants to successfully and securely:Receive appointment reminders and mandatory updates.Commun...
heading: Universal Credit