To ask the Secretary of State for Science, Innovation and Technology, whether he has made a recent assessment of the potential merits of reviewing the Communications Ombudsman's powers to increase the accountability of telecommunications providers.
The Communications Ombudsman is one of two Alternative Dispute Resolution (ADR) schemes accredited by Ofcom, the independent regulator of services, in the telecoms sector. Ofcom launched a review of ADR in November 2023 which examines the extent to which ...
Communications Ombudsman: Powers