To ask the Chancellor of the Exchequer, what steps her Department is taking to help make the HM Revenue and Customs helpline more accessible to customers.
HMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports.Improving day-to-day performance is one of the Government’s key pr...
Revenue and Customs: Telephone Services