To ask the Chancellor of the Exchequer, how many and what proportion of telephone calls to HM Revenue and Customs were answered in (a) 2015 and (b) 2016.
HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
Revenue and Customs: Telephone Services