To ask the Secretary of State for Work and Pensions, how many calls to the universal credit helpline were abandoned in each of the last two years.
The table below shows the number of Calls Abandoned (Calls abandoned is the term we use for calls placed in a queue but terminated before being answered) on Universal Credit telephone lines, by month, for the last two years. Month - YearCalls AbandonedJan...
Universal Credit: Telephone Services