questionText: To ask the Secretary of State for Science, Technology and Innovation, with reference to the communications providers’ voluntary code of practice for an automatic compensation scheme for service issues relating to residential fixed-line telephony and broad
answerText: Ofcom’s voluntary industry automatic compensation scheme was launched in April 2019 - with the original signatories including BT, Sky, TalkTalk, Virgin Media, and Zen Internet - there are currently 11 providers signed up to the scheme. The government does...
heading: Broadband: Repairs and Maintenance