questionText: To ask the Chancellor of the Exchequer, what the average length of time was that callers to HM Revenue and Customs waited before ending their call without speaking to an adviser in (a) 2015 and (b) 2016.
answerText: HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
heading: Revenue and Customs: Telephone Services