To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the adequacy of HMRC phone line performance.
HMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports. A key part of this plan is expanding HMRC’s digital services. Imp...
Revenue and Customs: Telephone Services