questionText: To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of the performance of the HM Revenue and Customs helpline.
answerText: HMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports.Improving day-to-day performance is one of the Government’s key pr...
heading: Revenue and Customs: Telephone Services