questionText: To ask the Chancellor of the Exchequer, how many and what proportion of telephone calls to HM Revenue and Customs were answered in (a) 2015 and (b) 2016.
answerText: HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
heading: Revenue and Customs: Telephone Services