questionText: To ask the Secretary of State for Health and Social Care, what data he holds on the number of (a) referrals and (b) complaints to social care services received by councils from (i) retirement residential home and (ii) independent living providers.
answerText: The Department does not hold this information. By law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisatio...
heading: Care Homes: Complaints