questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce call waiting times on the PIP helpline.
answerText: Telephony is our customers’ primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times. Where we have been seeing higher call volumes, we have been deploying more of our available resource on...
heading: Personal Independence Payment: Telephone Services