To ask the Chancellor of the Exchequer, what the (a) average waiting time for people calling and (b) time people spent on hold for HMRC was in the last year.
HMRC telephony performance data, including the average speed of answering a customer’s call, is published on a regular basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates The definition of ‘average sp...
Revenue and Customs: Telephone Services