To ask the Secretary of State for Work and Pensions, what the average waiting time for a caller to the universal credit helpline was in each month in the last two years.
The tables below show the average waiting time (Average Speed to Answer) for all calls received by Universal Credit each month in hours, minutes and seconds format (hh:mm:ss). Month/YearAverage Speed to Answer (hh:mm:ss)Jan-202200:00:31Feb-202200:01:50Mar...
Universal Credit: Telephone Services