To ask the Chancellor of the Exchequer, what the service level target is for HM Revenue and Customs for answering telephone calls; and when that target was last reviewed.
HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
Revenue and Customs: Telephone Services