questionText: To ask the Secretary of State for Work and Pensions, how many consolatory payments for gross inconvenience resulting from official error were made in each of the last five years; and what the (a) shortest and (b) average length of time for such a payment 
answerText: Although we collect data on the number of consolatory payments authorised, we do not systematically hold the information on the type of error (such as official error) and it would be too costly to review all these records. We do not keep a record of times...
heading: Department for Work and Pensions: Maladministration