questionText: To ask the Chancellor of the Exchequer, how many complaints her Department has received on the difficulty of (a) accessing and (b) using the Government Gateway.
answerText: HMRC has 56 million active users of Government Gateway, who successfully used Government Gateway 435m times for the period 1 April 2024 – 14 March 2025. In the same period HMRC received 472 complaints in respect of accessing and/or using the service. 
heading: Electronic Government: Complaints