questionText: To ask the Secretary of State for Energy Security and Net Zero, what data his Department holds on the number of utility companies that charge for paper copies of bills; what assessment he has made of the potential impact of this practice on customers; and
answerText: The Department does not hold this data. Ofgem’s Standard Licence Condition 21B.8 explicitly states that “the licensee must not make a specific charge for the provision of a Bill or statement of account or for access in an appropriate way to the consumptio...
heading: Billing: Documents