questionText: To ask the Secretary of State for Work and Pensions, what discussions she has had with the Pensions Ombudsman on the adequacy of the time taken for a complaint to be allocated to an adjudicator.
answerText: I met with the Pensions Ombudsman and Chief Operating Officer to discuss the significant increase over a period of several years in complaints received; a trend that is continuing. This increase has impacted on waiting times for cases to be allocated to a...
heading: Pensions Ombudsman: Standards