To ask the Chancellor of the Exchequer, (a) what the current average processing time is for HMRC overpayment relief claims; and (b) what steps her Department are taking to reduce times in processing those claims.
HMRC recognises that payments to customers are important, therefore claims are processed as priority post. HMRC aims to process 80% of priority post received within 15 working days. Customer correspondence performance is reported monthly and quarterly thr...
Taxation: Overpayments