questionText: To ask the Secretary of State for Business and Trade, what steps he has taken to hold Royal Mail accountable when local delivery services fall below the standard expected under its regulatory obligations.
answerText: It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards, and to decide how to use its powers to investigate and take enforcement action.In December 2024, following its investigation of Royal Mail...
heading: Postal Services: Universal Service Obligation