questionText: To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the (a) number and (b) nature of complaints made to (i) Capita and (ii) other external assessors for Personal Independence Payment applications.
answerText: The department manages the PIP contracts robustly and has a full set of service level agreements setting out our expectations for service delivery.It is important for providers to have their own complaints process to deal with dissatisfaction about the se...
heading: Personal Independence Payment