questionText: To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the waiting times for the Pensions Ombudsman to respond to enquiries that the Early Resolution Team have escalated.
answerText: TPO’s Early Resolution team (ERT) investigates complaints where TPO believes the complaint may be resolved informally. Over 80% of cases that go to ERT are resolved there, but where this is not possible, the complaint is passed to TPO’s Adjudication Team....
heading: Pensions Ombudsman: Standards