questionText: To ask the Secretary of State for Transport, whether the terms of GWR’s National Rail contract require it to seek her permission before making any changes to (a) ticket offices,  (b) staffing levels and (c) stations’ operations.
answerText: Any changes to Ticket Office opening hours, in relation to regulated stations covered by Schedule 17 of the Ticketing and Settlement Agreement, must be made following the Ticketing and Settlement Agreement conditions and Secretary of State guidance. The S...
heading: Great Western Railway: Contracts