questionText: To ask the Chancellor of the Exchequer, what steps she is taking to tackle the backlog of cases at the Financial Ombudsman Service.
answerText: The Financial Ombudsman Service (FOS) is non-governmental body and is independent from the Treasury. The Financial Conduct Authority’s rules on how the FOS should handle complaints state that ‘the ombudsman will attempt to resolve complaints at the earlie...
heading: Financial Ombudsman Service: Standards