questionText: To ask the Secretary of State for Work and Pensions, how many calls to the universal credit helpline were abandoned in each of the last two years.
answerText: The table below shows the number of Calls Abandoned (Calls abandoned is the term we use for calls placed in a queue but terminated before being answered) on Universal Credit telephone lines, by month, for the last two years. Month - YearCalls AbandonedJan...
heading: Universal Credit: Telephone Services