questionText: To ask the Chancellor of the Exchequer, what the (a) average waiting time for people calling and (b) time people spent on hold for HMRC was in each of the last five years.
answerText: HMRC telephony performance data, including the average speed of answering a customer’s call, is published on a quarterly basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates The definition of ‘average ...
heading: Revenue and Customs: Telephone Services