questionText: To ask the Secretary of State for Work and Pensions, for what reason her Department’s online complaints process does not provide an acknowledgment or reference number upon submission.
answerText: DWP’s online complaints portal provides an automatic acknowledgement on receipt of all complaints, however, does not generate a complaint reference number at this stage. This is because the department handles all complaints initially through its early res...
heading: Department for Work and Pensions: Complaints