questionText: To ask the Secretary of State for Work and Pensions, how many calls were received by the universal credit helpline in each month of the last two years.
answerText: The tables below show the volume of calls received (Calls Offered to Agent Queue) by Universal Credit each month. Month YearCalls Offered to Agent QueueJan-20221,403,295Feb-20221,567,168Mar-20221,633,545 Month YearCalls Offered to Agent QueueApr-20221,499...
heading: Universal Credit: Telephone Services