questionText: To ask the Chancellor of the Exchequer, what steps he is taking to monitor the quality of the Adjudicator’s Office's interactions with applicants in the context of its work investigating complaints about HMRC.
answerText: The Adjudicator meets the Second Permanent Secretary, Director General for Customer Strategy and Tax Design and HMRC’s lead Non-Executive Director to discuss performance and to share insights, as referenced in the Service Level Agreement between HMRC and ...
heading: Adjudicator's Office: Standards