questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce the length of time it takes for cases to be reviewed by the Pensions Ombudsman.
answerText: In November 2023, DWP instigated a peer review of The Pensions Ombudsman (TPO), that considered organisational structure, performance, waiting times and efficiencies. Following the ensuing recommendations, TPO commissioned an internal review which has res...
heading: Pensions Ombudsman