questionText: To ask the Secretary of State for Work and Pensions, what the (a) average waiting time for people calling and (b) time people spent on hold for her Department was in each of the last five years.
answerText: The table below shows the Average Time to Answer and the Average Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling DWP for the last 5 business years, with 2025 to 2026 being to 12th Oct’ 2025* only, that being the last ...
heading: Department for Work and Pensions: Telephone Services