questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve the Child Maintenance Service's complaints procedure.
answerText: DWP introduced a single tier complaint model in 2020-2021 to ensure the process of making a complaint in DWP was simple and consistent for our customers. The single tier model put complaints handling back into specialist complaints teams, enabling the Dep...
heading: Child Maintenance Service: Complaints