questionText: To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) monitor and (b) reduce the average call waiting time for the Child Maintenance Service helpline.
answerText: The Child Maintenance Service is committed to delivering the best possible service to all customers within our growing caseload. We continuously monitor telephony performance and through this we fully recognise that call waiting times are, at times, longe...
heading: Child Maintenance Service: Telephone Services