questionText: To ask the Secretary of State for Justice, pursuant to the Answer of 12 December 2023 to Question 5765 on HM Courts and Tribunals Service: Standards, whether his Department is taking steps to help ensure that (a) HMCTS personnel are aware that complaints 
answerText: HMCTS personnel follow the complaints procedure which is published on Gov.UK: Complaints procedure - HM Courts & Tribunals Service - GOV.UK (www.gov.uk). Complaints and feedback can be provided in person at HMCTS premises. Where a user of HMCTS services i...
heading: HM Courts and Tribunals Service: Standards