questionText: To ask the Secretary of State for Transport, whether he has made an estimate of the number of full-time equivalent hours spent (a) monitoring performance of train operating companies and (b) assessing performance based fees on National Rail contracts.
answerText: The Department does not hold this information. However, we hold operators to account for their performance through the National Rail Contracts (NRC). Department officials are continuously monitoring the overall performance, including compliance with the s...
heading: Train Operating Companies: Standards