questionText: To ask the Secretary of State for Work and Pensions, what the average time from the initial receipt of a complaint is for the Pensions Ombudsman to conclude an investigation that the Early Resolution Team have escalated.
answerText: TPO’s Early Resolution team (ERT) investigates complaints where TPO believes the complaint may be resolved informally. Over 80% of cases that go to ERT are resolved there, but where this is not possible, the complaint is passed to TPO’s Adjudication Team....
heading: Pensions Ombudsman: Complaints