questionText: To ask the Secretary of State for the Home Department, what data their Department holds on the average response time to enquiries by Members; and what assessment they have made of the adequacy of that response time.
answerText: The Home Office has a service standard to respond to 95% of Members’ correspondence within 20 days, and it is currently meeting that target. The most recent customer service operations data are published at www.gov.uk/government/publications/customer-serv...
heading: Home Office: Correspondence