questionText: To ask the Secretary of State for Justice, what the average holding time was for phone calls to the probate office contact line in each year since 2019.
answerText: The average holding time (Average Speed of Answer (ASA)) for phone calls to the Probate office contact line in each year since 2019 is as follows: 2021 = 17 minutes 28 seconds2022 = 33 minutes 23 seconds2023 = 12 minutes 17 seconds HMCTS does not hold ASA...
heading: Probate Service: Telephone Services