division_name: HM Passport Office Backlog
motion: <p class="indent" pid="d159.2/2" pwmotiontext="yes">That this House censures the Minister for Safe and Legal Migration, the hon. Member for Torbay, for his handling of the crisis at Her Majesty&#8217;s Passport Office; and directs him to come to the House, no later than <phrase class="date" code="">20 June 2022</phrase>, to apologise for the tens of thousands of people who have waited more than six weeks for their passport.</p>
  
  <p class="indent" pid="d173.4/2" pwmotiontext="yes">&#8220;Sadly, the problem is not with the US embassy but with our UK Passport Office. I simply need my passport returned, which they retained when I applied for a new passport, so that I can travel to the US.&#8221;</p>
  
  <p class="indent" pid="d174.4/5" pwmotiontext="yes">&#8220;I always cheer up immensely if an attack is particularly wounding because I think, well, if they attack one personally, it means they have not a single political argument left.&#8221;</p>
  
  <p class="indent" pid="d175.0/7" pwmotiontext="yes">&#8220;working hard to ensure that anyone with pre-planned travel does not miss out if their passport application has been submitted correctly and in good time&#8221;.</p>
  
  <p class="indent" pid="d175.0/12" pwmotiontext="yes">&#8220;It shows an absolute ignorance to the actual problems. When we look at the issues in HM Passport Office at the minute, a lot of it is the privatised areas.&#8221;</p>
  
  <p class="indent" pid="d184.1/2" pwmotiontext="yes">&#8220;I have now applied twice to renew his passport at &#163;55 on both occasions plus new photos and am really at a loss. I have spoken to close to 30 different people at the Passport agency over the past six months, all of whom share my frustration and then do absolutely nothing about it.&#8221;</p>
  
  <p class="indent" pid="d192.0/2" pwmotiontext="yes">&#8220;A Government who fail to plan are a Government who plan to fail&#8221;.</p>
  
  <p class="indent" pid="d193.2/6" pwmotiontext="yes">&#8220;I am writing to you as I have a real dilemma trying to get my daughter her first adult passport. I have been trying for days to get a fast-track appointment, but no chance. I have literally sat for days refreshing the website on the off chance that I will get an appointment, even setting my alarm for midnight to try&#8212;no chance. I have a flight to Poland on <phrase class="date" code="">4 July</phrase>. My daughter is going to see her dad whom she has not seen in three years. This is devastating for her.&#8221;</p>
  
  <p class="indent" pid="d199.0/7" pwmotiontext="yes">&#8220;cannot imagine the stress that other people who have sick relatives overseas and who&#8217;ve been trying to get to see them have been going through&#8221;.</p>
  
  <p class="indent" pid="d202.0/5" pwmotiontext="yes">&#8220;Another stressful day has passed of getting no answers from the passport office. It&#8217;s nothing but incorrect information and false hope. I&#8217;ve arranged 3 call backs, one of them being from the upgrade team and not one of them have got back to me. I&#8217;m due to travel next Friday, and I have no hope whatsoever.&#8221;</p>
  
  <p class="indent" pid="d202.0/10" pwmotiontext="yes">&#8220;We got married on the 7th May after postponing 3 times. I applied for an urgent upgrade a week ago as I travel a week today and I&#8217;ve still not had a phone call back to make the payment and begin fast track. I have less than a week to get my passport to go on my honeymoon. I applied with plenty of time and also applied for the urgent upgrade.&#8221;</p>
  
  <p class="indent" pid="d202.0/12" pwmotiontext="yes">&#8220;This issue has caused me and my family a great deal of distress, expense and now we are potentially looking at having to cancel our holiday, losing a significant amount of money.&#8221;</p>